How to Fix the Error: “eSIM Cannot Be Added: This Code is No Longer Valid”

If you encounter the “eSIM cannot be added” error when trying to install your eSIM, don’t worry! This error can happen for various reasons, such as network issues or the eSIM already being installed. It’s common with both QR code and manual installation methods on iOS devices. Here’s how to fix it and get your eSIM working properly.

Check Your Wi-Fi Connection

A stable Wi-Fi connection is essential during eSIM installation. A weak or intermittent connection can cause issues when scanning the QR code or activating the eSIM. Make sure you’re connected to a reliable Wi-Fi network before proceeding.

Confirm If the eSIM Is Already Installed

Sometimes, your eSIM might already be installed, and all you need to do is activate it. If you see an icon like this “!!!!” at the top of your screen, your eSIM is already set up. To double-check, look up the ICCID (Integrated Circuit Card ID), which should match the one sent to you with your eSIM details. This ID uniquely identifies your eSIM.

How to Find the ICCID on Your iPhone (iOS):

• Go to Settings > General > About
• Scroll down to locate the ICCID, which should match the number provided with your eSIM.

If the QR Code Isn’t Working, Try These Common Fixes

Here are a few other errors you might encounter and how to resolve them:

“Unable to Continue Cellular Configuration” or “Unable to Activate eSIM”
This typically happens due to a weak Wi-Fi connection. Switch to a stronger, more stable network and try again.

“Unsupported eSIM”

Seeing this message usually means your phone is locked to a specific carrier and doesn’t support the eSIM you are trying to use. To check if your iPhone is locked:

• Go to Settings > General > About
• Scroll down to find Carrier Lock or Network Provider Lock
• If you see SIM Locked, your iPhone is carrier-locked. If it says No SIM Restrictions, your phone is unlocked.

How to Unlock a Carrier-Locked iPhone
If your iPhone is locked, you’ll need to contact your carrier to request an unlock code. Once you have the code, follow the eSIM installation and activation steps as normal.

Additional Troubleshooting Tips

If you still can’t get your eSIM working, try these steps:

• Ensure your Wi-Fi connection is strong and that Airplane Mode is off.
• Restart your device to clear any potential misconfigurations.
• Check for software updates to ensure your device is running the latest iOS version.
• If necessary, use manual activation codes for installation.
• You can also reset your network settings to refresh the network configurations.

How to Reset Network Settings on iPhone:

• Open Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

This shall potentially resolve any error you may be getting while installing or adding eSIM on your smartphone.