Setting up your eSIM and following every step, only to find your mobile data won’t connect, can be a real hassle. If your Android device’s data isn’t working, there could be several reasons behind it. Let’s explore some possible causes and step-by-step solutions to get your data working again on your Samsung device.
Possible Reasons for Data Connection Issues on Samsung
If you’re having data troubles, these are some of the common culprits that might be affecting your eSIM data:
- Your Samsung device may still be locked by your carrier.
- The eSIM may have expired or been deactivated.
- You haven’t reached the eSIM’s designated location yet.
- There might be an issue with eSIM activation.
- You may have purchased an eSIM for the wrong region.
- Network settings on your Samsung may need adjustment.
- The eSIM APN (Access Point Name) settings could be misconfigured.
- A weak or unstable cellular signal is causing connection issues.
- Your carrier’s network may be temporarily down.
- There may be a software or hardware issue on your device.
Troubleshooting Steps to Fix eSIM Data Issues on Samsung
If your device is unlocked, the eSIM is valid for your location, and you’ve kept your software updated, try these troubleshooting steps to resolve any remaining connectivity issues.
1. Check Your eSIM Activation
First, make sure your eSIM is fully activated on your Samsung:
- Go to Settings > Connections > SIM Card Manager.
- Under your JetSIMGo eSIM, ensure Mobile Data is enabled.
- Select the eSIM in SIM Card Manager, activate it, and turn on Data Roaming.
- Disable all other SIM cards, leaving only the eSIM active.
2. Toggle Airplane Mode On and Off
A quick reset of your network connection can often fix minor issues. Turning Airplane Mode on and off disconnects and reconnects you from all networks.
- Pull down the notification panel and tap the Airplane Mode icon to turn it on.
- Wait 30 seconds, then turn Airplane Mode off.
- Confirm that your eSIM is active, and that Data Roaming is enabled.
- Check if your data connection is now working.
3. Manually Select a Network Operator
If your Samsung doesn’t automatically pick up the best network, try selecting a network manually: (Our recommendation is to always use Automatic network selection for best results while roaming)
- Go to Settings > Connections > Mobile Networks > Network Operators.
- Turn off Select Automatically to view nearby networks.
- Try connecting to each available network operator, giving each 30 seconds to establish a connection.
- Choose the network with the strongest signal and test your data connection.
4. Switch from 5G to 4G or LTE
5G networks might not always be reliable in certain areas. Switching down to a 4G or LTE connection can stabilize your data connection:
- Go to Settings > Connections > Mobile Networks > Network Mode.
- Select 4G/LTE as the preferred network type.
- See if the connection improves with the switch.
5. Reset Network Settings
If all else fails, a network reset may help resolve lingering issues by restoring default network settings. Note that this will erase saved Wi-Fi networks and preferences, so make sure to save those details before proceeding.
- Go to Settings > General Management > Reset > Reset Network Settings.
- Confirm to reset, then check if your data connection is restored.
Following these steps should get your eSIM data working smoothly on your Samsung device!