Privacy Policy

Privacy Policy

Privacy Policy for Jetsimgo.com

Effective Date: [01-Nov-2024]

Vanij Ltd. (“Jetsimgo,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access and use our services, including the Jetsimgo.com website (the “Website”) and related services in the travel eSIM business.

By using Jetsimgo.com, you consent to the collection and use of your information as outlined in this policy. If you do not agree with any part of this policy, please discontinue your use of the Website and services.

Table of Contents

  1. Applicability of This Privacy Policy
  2. How We Collect, Disclose, and Use Personal Information
  3. Information We Collect
  4. Data Retention
  5. How We Use Information
  6. How We Share Personal Information
  7. Your Rights
  8. Data Transfer & International Data Transfer
  9. Security
  10. Changes to This Policy
  11. Children
  12. Contact Information

1. Applicability of This Privacy Policy

This Privacy Policy applies to all users of the Jetsimgo.com website and any services or products provided by Jetsimgo, including the sale and management of travel eSIMs. It applies to both registered users (account holders) and casual users accessing the website. This policy covers the personal information collected during:

  • Account registration
  • eSIM purchases
  • Customer support
  • Website browsing and interaction
  • Marketing communications and inquiries

2. How We Collect, Disclose, and Use Personal Information

Personal Information refers to information that can be used to identify or contact you. We collect personal information directly from you when you interact with our services, automatically through your use of our website, and from third-party sources such as payment processors. This policy explains how we collect, store, and share your data.

3. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

  • Account Information: Name, email address, phone number, billing address, shipping address, and any login credentials.
  • Payment Information: Payment details including credit/debit card numbers and billing information (processed securely via third-party payment processors).
  • Travel Information: Countries you plan to visit, preferences regarding eSIM services, and communication preferences.
  • Support Information: Information provided when you contact customer support, such as your communication history and the nature of the inquiry.

b. Automatically Collected Information

  • Usage Data: Information about how you interact with our website, including IP address, browser type, device identifiers, operating system, and referral URLs.
  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to improve your user experience and track usage patterns on our website. You may control or block cookies through your browser settings.

c. Third-Party Information

  • Marketing and Analytics Partners: We may receive information from third-party analytics and marketing service providers to help us understand how users engage with our website.
  • Social Media: If you interact with us through social media platforms (e.g., Facebook, Twitter), we may receive some information based on your social media settings.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. This period may vary depending on the type of data:

  • Account Information: Kept as long as your account is active or as needed to provide services.
  • Transaction Data: Retained for legal, tax, and auditing purposes, typically for 7 years.
  • Marketing Data: Kept until you unsubscribe or withdraw your consent.

We will securely delete or anonymize personal information when it is no longer required.

5. How We Use Information

We use your personal information to:

  • Provide Services: To process your travel eSIM orders, activate eSIMs, and manage your account.
  • Communicate: To send service-related communications, updates, and marketing offers (with your consent).
  • Improve User Experience: To enhance website functionality, optimize user experience, and troubleshoot technical issues.
  • Marketing & Personalization: To send targeted offers and content that may interest you, based on your preferences.
  • Security & Fraud Prevention: To ensure the security of our website, services, and transactions, and prevent unauthorized access.

6. How We Share Personal Information

We may share your personal information with:

  • Service Providers: Third-party service providers that help us operate our business, such as payment processors, customer support, eSIM providers, and website hosting partners.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
  • Legal Requirements: We may disclose personal information if required to do so by law or in response to valid legal requests, such as court orders or government regulations.
  • Marketing Partners: With your consent, we may share data with marketing partners to deliver personalized advertisements.

We do not sell your personal information to third parties.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal data we hold about you.
  • Rectification: The right to request corrections or updates to inaccurate or incomplete personal data.
  • Erasure: You have the right to delete your account and personal information through the Jetsimgo app or website. After submitting a deletion request, we will securely remove your data, except for any information we are legally required to retain.
  • Restriction: The right to request that we limit the processing of your personal data.
  • Portability: The right to request a copy of your data in a structured, machine-readable format.
  • Objection: The right to object to certain processing, such as direct marketing.

To exercise these rights, please contact us using the details provided in the “Contact Information” section below.

8. Data Transfer & International Data Transfer

Your personal information may be transferred to and processed in countries other than your own, including countries outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally, including by implementing standard contractual clauses or other mechanisms permitted by applicable data protection laws.

9. Security

We use appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption, secure servers, and access controls.

While we strive to protect your personal information, no security system is impenetrable, and we cannot guarantee the security of your data transmitted over the internet.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or data processing practices. Any updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.

11. Children

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child under 16, please contact us, and we will take steps to delete the information as soon as possible.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [contact@jetsimgo.com]